Corporate Responses to Carrier IQ


Mark Siegel, executive director of media relations at AT&T, however, declined to say whether Carrier IQ is present in all AT&T handsets, what notice users have of its presence and whether users have the ability to turn off the software if they choose.

In an emailed statement, Siegel said that AT&T's use of Carrier IQ software is in line with the company's privacy policies. "We're really not going to offer more detail than what's in the statement," he said.



Sprint says it collects "enough information to understand the customer experience with devices on our network," but that it can't look at the contents of messages, photos, or videos using Carrier IQ. Of course, this story broke when a Sprint HTC EVO 3D was shown logging keystrokes and call information, so the question remains if Carrier IQ on Sprint phones can monitor, store, or send that data — we'll ask for a clarification.



“Any report that Verizon Wireless uses Carrier IQ is patently false,” Verizon Wireless spokesperson Jeffrey Nelson said in an email. In an email follow-up, spokeswoman Debra Lewis elaborated. “We did recently notify customers about new privacy programs; we were transparent about how customer information will be used and gave clear choices to customers about whether they want to participate in these programs,” she said (the privacy policy is here). “Carrier IQ is not involved in these programs.”

No, but with the caveat that they use equivalent software.


We stopped supporting CarrierIQ with iOS 5 in most of our products and will remove it completely in a future software update. With any diagnostic data sent to Apple, customers must actively opt-in to share this information, and if they do, the data is sent in an anonymous and encrypted form and does not include any personal information. We never recorded keystrokes, messages or any other personal information for diagnostic data and have no plans to ever do so.

Removed post-iOS5 from "most" products. The iPhone 4 is the only iOS5 product with Carrier IQ still installed.


“RIM is aware of a recent claim by a security researcher that an application called ‘CarrierIQ’ is installed on mobile devices from multiple vendors without the knowledge or consent of the device users,” the company said in a statement. “RIM does not pre-install the CarrierIQ app on BlackBerry smartphones or authorize its carrier partners to install the CarrierIQ app before sales or distribution. RIM also did not develop or commission the development of the CarrierIQ application, and has no involvement in the testing, promotion, or distribution of the app. RIM will continue to investigate reports and speculation related to CarrierIQ.”

Suggest no authorized involvement, but does not address potential for unauthorized installation.


We do not have an affiliation with CarrierIQ. Android is an open source effort and we do not control how carriers or OEMs customize their devices.

No direct involvement, points blame at the carriers and manufacturers.


HTC went one step further, fingering the carriers outright. “Carrier IQ is required on devices by a number of U.S carriers so if consumers or media have any questions about the practices relating to, or data collected by, Carrier IQ we’d advise them to contact their carrier,” the company said, stressing that it is not a customer or partner of Carrier IQ. “HTC is investigating the option to allow consumers to opt-out of data collection by the Carrier IQ application,” it added.

Yes, but points the blame at the carriers.


Nokia is aware of inaccurate reports which state that software from CarrierIQ has been found on Nokia devices. CarrierIQ does not ship products for any Nokia devices, so these reports are wrong.


To summarize, it appears the only carrier to respond so far that does not use Carrier IQ is Verizon, and even then, it appears they have an equivalent. T-Mobile has yet to comment.

For manufacturers, the waters are murky. Although many deny involvement, there are some subtle (and some not-so-subtle) hints of both former and current association. Apple's statement, for instance, speaks to "most" products, but overlooks the iPhone 4, their most popular handset. And RIM's statement opens the door for unauthorized Carrier IQ implementation.

At the end of the day, the blame is being squarely pinned on the carriers (as was suspected).

What remains to be seen is what, exactly, the carriers have been eliciting from their users via Carrier IQ's software.

(Via John Gruber, The Verge, and AllThingsD)